Frederique Constant Vitality Smartwatch (42 mm), schwarzes Zifferblatt / schwarzes Kautschukarmband

This watch is not working.
Bought it in december, hearth rate not working the first day. Send it back and after 4 months it finally came back to me end after only 2 weeks .... same problem !!!

Brilliant watch. Best combination of style with functionality. No connection issues (so far!). Spotless international delivery by First Class Watches - received it the next day. Recommend them!

This watch has a quality feel and is nicely finished. I had some problems with connecting to bluetooth the first couple of months (it would disconnect and not automatically reconnect) but this issue seemed to go away. The biggest issue is that it jumps an hour or loses an hour every couple of weeks causing me to miss meetings (or be far too early). I've reset it a few times but this hasn't corrected the issue. I've sent it in for warranty repair but am doubtful they'll be able to fix it. Customer service with FC was not really that good. They had the wrong email address and phone number for the service center in Canada which was a little concerning. What is the point of a luxury watch that can't keep time? A $20 Timex would be more reliable. Aside from this, the watch face is hard to see in bright light (too much reflection) and the digital display is impossible to see outdoors. I would not recommend this watch to anyone.

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Dear Mr Mayer,

I am very sorry to see that you have been having trouble with your watch. I tried to check the logs regarding your contact with our customer service team however I couldn't locate this unfortunately. Due to this I believe you may have spoken to our international fulfilment team rather than directly with our customer service team.

The correct contact for Frederique Constant in Canada is as follows:

CITIZEN WATCH CANADA LTD.
380 Bentley Street, Unit 2
ON L3R 3L2 Markham

Tel: +1 800 263 7799
Email: CustomerService_CA@citizenwatchgroup.com

I have not come across an issue before with the watch suddenly changing time. We would normally suggest to check the timezone settings on the app and phone, as well as calibrating the hands if the app offers this functionality, but it sounds like you have already reset the watch several times. If you are unable to have this issue resolved through the service centre, please do not hesitate to contact us directly regarding this and we will do our best to assist.

My sincere apologies for any inconvenience caused,

Kind regards

Scott

Not a great watch. Problems from the start.

Would not link to phone for very long. Watch would die after a short while and would need reviving by the charger despite having a near full charge.

Frederique Constant customer services were patronising and unhelpful (they told me to update the app and watch firmware. This is the modern day equivalent of ‘have you tried turning it off and on again’). FC didn’t even respond to my reply stating that this was not the issue.

Don’t buy this watch if considering a hybrid, purchase a Kronaby instead. This is what I did and have had no issues at all.